/* ===========================================================================
   Atlantis of Kilmore Quay — Complaints & Observations Portal
   BRAND COLOURS — change these three lines to match your branding.
   =========================================================================== */
:root {
  --brand-navy:   #272660;   /* official Atlantis navy — header / headings */
  --brand-blue:   #0c5e6a;   /* official Atlantis teal — buttons / accents */
  --brand-teal:   #11808f;   /* brighter teal — highlights / focus rings   */

  /* Supporting palette (usually no need to change) */
  --brand-blue-dark: #094a54;
  --bg:        #eef3f7;
  --surface:   #ffffff;
  --line:      #d7e1ea;
  --text:      #1d2a36;
  --text-soft: #5d6b78;
  --ok:        #1f9d57;
  --ok-dark:   #167a44;
  --warn:      #c9851f;
  --danger:    #c0392b;

  --status-new:    #b23b3b;
  --status-ack:    #c9851f;
  --status-action: #1f9d57;

  --radius: 12px;
  --shadow: 0 2px 10px rgba(11, 44, 77, 0.08);
  --shadow-lg: 0 8px 30px rgba(11, 44, 77, 0.16);
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  padding: 0;
  background: var(--bg);
  color: var(--text);
  font-family: "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif;
  font-size: 16px;
  line-height: 1.5;
  -webkit-text-size-adjust: 100%;
}

/* ---------- Header / brand bar ---------- */
.app-header {
  background: linear-gradient(120deg, var(--brand-navy), var(--brand-blue));
  color: #fff;
  padding: 14px 18px;
  display: flex;
  align-items: center;
  gap: 14px;
  box-shadow: var(--shadow);
  position: sticky;
  top: 0;
  z-index: 50;
}
.app-header .logo {
  height: 56px;
  width: auto;
  display: block;
}
.app-header .logo-fallback {
  font-weight: 800;
  letter-spacing: 0.5px;
  font-size: 1.15rem;
  display: flex;
  flex-direction: column;
  line-height: 1.05;
}
.app-header .logo-fallback small {
  font-weight: 500;
  font-size: 0.6rem;
  letter-spacing: 2px;
  opacity: 0.85;
  text-transform: uppercase;
}
.app-header .title {
  font-size: 1.05rem;
  font-weight: 600;
  margin-left: auto;
  text-align: right;
  opacity: 0.96;
}
.app-header .title small {
  display: block;
  font-weight: 400;
  font-size: 0.72rem;
  opacity: 0.8;
}

/* ---------- Top navigation ---------- */
.nav {
  background: var(--brand-navy);
  display: flex;
  gap: 4px;
  padding: 0 12px;
  position: sticky;
  top: 74px;
  z-index: 40;
}
.nav a {
  color: #cfe0ee;
  text-decoration: none;
  padding: 11px 16px;
  font-weight: 600;
  font-size: 0.92rem;
  border-bottom: 3px solid transparent;
}
.nav a.active, .nav a:hover {
  color: #fff;
  border-bottom-color: var(--brand-teal);
}

/* ---------- Layout ---------- */
.container {
  max-width: 760px;
  margin: 0 auto;
  padding: 20px 16px 64px;
}
.container.wide { max-width: 1180px; }

.card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 22px;
  margin-bottom: 18px;
}
.card h1 { margin: 0 0 4px; font-size: 1.35rem; color: var(--brand-navy); }
.card .sub { color: var(--text-soft); margin: 0 0 18px; font-size: 0.92rem; }

/* ---------- Form ---------- */
.field { margin-bottom: 16px; }
.field label {
  display: block;
  font-weight: 600;
  margin-bottom: 6px;
  font-size: 0.92rem;
  color: var(--brand-navy);
}
.field label .req { color: var(--text-soft); font-weight: 400; font-size: 0.8rem; }
.field input,
.field select,
.field textarea {
  width: 100%;
  padding: 13px 14px;
  border: 1.5px solid var(--line);
  border-radius: 10px;
  font-size: 1rem;
  font-family: inherit;
  background: #fbfdff;
  color: var(--text);
  transition: border-color 0.15s, box-shadow 0.15s;
}
.field textarea { min-height: 96px; resize: vertical; }
.field input:focus,
.field select:focus,
.field textarea:focus {
  outline: none;
  border-color: var(--brand-teal);
  box-shadow: 0 0 0 3px rgba(27, 158, 196, 0.18);
}
.field.empty-warn input,
.field.empty-warn select,
.field.empty-warn textarea {
  border-color: var(--warn);
  background: #fff9ee;
}
.field .hint { font-size: 0.8rem; color: var(--text-soft); margin-top: 5px; }

/* Checkbox row */
.field label.check {
  display: flex;
  align-items: center;
  gap: 12px;
  cursor: pointer;
  padding: 12px 14px;
  border: 1.5px solid var(--line);
  border-radius: 10px;
  background: #fbfdff;
  font-weight: 600;
  color: var(--brand-navy);
}
.field label.check input[type="checkbox"] {
  width: 22px;
  height: 22px;
  accent-color: var(--brand-blue);
  cursor: pointer;
  flex: none;
}
.field label.check span { user-select: none; }

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border: none;
  border-radius: 10px;
  padding: 14px 22px;
  font-size: 1rem;
  font-weight: 700;
  font-family: inherit;
  cursor: pointer;
  text-decoration: none;
  transition: filter 0.15s, transform 0.05s;
}
.btn:active { transform: translateY(1px); }
.btn-primary { background: var(--brand-blue); color: #fff; }
.btn-primary:hover { filter: brightness(1.07); }
.btn-block { width: 100%; }
.btn-ghost {
  background: #fff;
  color: var(--brand-blue);
  border: 1.5px solid var(--line);
}
.btn-sm { padding: 8px 13px; font-size: 0.86rem; font-weight: 600; border-radius: 8px; }

/* ---------- Offline outbox banner ---------- */
.outbox-banner {
  background: #fff5e6;
  border: 1.5px solid var(--warn);
  color: #8a5a10;
  border-radius: var(--radius);
  padding: 13px 16px;
  margin-bottom: 16px;
  font-size: 0.92rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 10px;
}
.outbox-banner .dot {
  width: 10px; height: 10px;
  border-radius: 50%;
  background: var(--warn);
  flex: none;
  animation: pulse 1.4s ease-in-out infinite;
}
@keyframes pulse { 0%,100% { opacity: 1; } 50% { opacity: 0.3; } }

/* ---------- Toast / banner ---------- */
.toast {
  position: fixed;
  left: 50%;
  bottom: 24px;
  transform: translateX(-50%) translateY(120%);
  background: var(--brand-navy);
  color: #fff;
  padding: 14px 22px;
  border-radius: 10px;
  box-shadow: var(--shadow-lg);
  font-weight: 600;
  z-index: 200;
  transition: transform 0.3s ease;
  max-width: 90vw;
  text-align: center;
}
.toast.show { transform: translateX(-50%) translateY(0); }
.toast.ok { background: var(--ok); }
.toast.warn { background: var(--warn); }

/* ---------- Dashboard toolbar ---------- */
.toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: flex-end;
  margin-bottom: 16px;
}
.toolbar .field { margin-bottom: 0; flex: 1 1 180px; }
.toolbar .field.grow { flex: 2 1 260px; }
.stats {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}
.stat {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px 16px;
  min-width: 92px;
  box-shadow: var(--shadow);
}
.stat .n { font-size: 1.5rem; font-weight: 800; color: var(--brand-navy); }
.stat .l { font-size: 0.74rem; text-transform: uppercase; letter-spacing: 1px; color: var(--text-soft); }

/* ---------- Day accordion ---------- */
.day-group { margin-bottom: 10px; }
.day-header {
  width: 100%;
  text-align: left;
  display: flex;
  align-items: center;
  gap: 10px;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 11px 14px;
  cursor: pointer;
  font-family: inherit;
  font-weight: 700;
  color: var(--brand-navy);
  font-size: 0.95rem;
  box-shadow: var(--shadow);
}
.day-header:hover { border-color: var(--brand-teal); }
.day-header .caret { display: inline-block; transition: transform 0.15s; color: var(--text-soft); }
.day-header.open .caret { transform: rotate(90deg); }
.day-header .day-label { flex: 1 1 auto; }
.day-header .day-count { background: var(--brand-blue); color: #fff; border-radius: 999px; padding: 2px 11px; font-size: 0.8rem; }
.day-body { padding-top: 10px; }

/* ---------- Complaint cards ---------- */
.complaint {
  background: var(--surface);
  border: 1px solid var(--line);
  border-left: 6px solid var(--status-new);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 16px 18px;
  margin-bottom: 14px;
}
.complaint.status-acknowledged { border-left-color: var(--status-ack); }
.complaint.status-actioned { border-left-color: var(--status-action); }
.complaint.deleted { border-left-color: #9aa6b1; background: #fbfcfd; opacity: 0.95; }
.badge.s-deleted { background: #76828d; }
.deleted-note { font-size: 0.84rem; color: var(--danger); margin: 8px 0; font-weight: 600; }

.complaint .top {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  align-items: baseline;
}
.complaint .customer { font-size: 1.15rem; font-weight: 800; color: var(--brand-navy); }
.complaint .when { color: var(--text-soft); font-size: 0.86rem; white-space: nowrap; }

.badge {
  display: inline-block;
  padding: 3px 11px;
  border-radius: 999px;
  font-size: 0.74rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: #fff;
}
.badge.type { background: var(--brand-blue); }
.badge.s-new { background: var(--status-new); }
.badge.s-acknowledged { background: var(--status-ack); }
.badge.s-actioned { background: var(--status-action); }
.badge.follow { background: var(--brand-navy); }
.badge.assigned { background: var(--brand-teal); }
.badge.priority { background: var(--danger); }

/* High-priority checkbox on the form */
.field label.check-priority { border-color: #e7c3bd; background: #fdf3f1; color: var(--danger); }
.field label.check-priority input[type="checkbox"] { accent-color: var(--danger); }

/* Assign-to box on a complaint */
.assign-row { display: flex; align-items: center; gap: 10px; margin: 10px 0 2px; flex-wrap: wrap; }
.assign-label { font-size: 0.76rem; text-transform: uppercase; letter-spacing: 0.5px; color: var(--text-soft); font-weight: 700; }
.assign-input {
  flex: 1 1 200px; max-width: 280px;
  padding: 8px 11px;
  border: 1.5px solid var(--line); border-radius: 8px;
  font-family: inherit; font-size: 0.9rem; background: #fbfdff; color: var(--text);
}
.assign-input:focus { outline: none; border-color: var(--brand-teal); box-shadow: 0 0 0 3px rgba(17,128,143,0.16); }
.assign-email { font-size: 0.82rem; color: var(--text-soft); }

.complaint .meta {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 6px 18px;
  margin: 12px 0;
  font-size: 0.92rem;
}
.complaint .meta div span { color: var(--text-soft); display: block; font-size: 0.76rem; text-transform: uppercase; letter-spacing: 0.5px; }
.complaint .details {
  background: #f5f8fb;
  border-radius: 8px;
  padding: 10px 12px;
  font-size: 0.94rem;
  white-space: pre-wrap;
  margin: 10px 0;
}
/* Attachments (photos) */
.atts { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin: 12px 0 4px; }
.att-thumb { display: block; width: 62px; height: 62px; border-radius: 8px; overflow: hidden; border: 1px solid var(--line); background: #f5f8fb; }
.att-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
.att-file { font-size: 0.84rem; color: var(--brand-blue); text-decoration: none; padding: 4px 8px; border: 1px solid var(--line); border-radius: 8px; }
.att-add {
  display: inline-flex; align-items: center; justify-content: center;
  width: 62px; height: 62px;
  border: 1.5px dashed var(--line); border-radius: 8px;
  color: var(--brand-blue); cursor: pointer;
  font-size: 0.74rem; font-weight: 700; text-align: center;
  background: #fbfdff;
}
.att-add:hover { border-color: var(--brand-teal); color: var(--brand-teal); }

/* File input on the form */
.field input[type="file"] { padding: 10px 12px; font-size: 0.9rem; cursor: pointer; }

.complaint .actions { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 6px; align-items: center; }
.complaint .actions .spacer { flex: 1 1 auto; }
.btn-danger { background: #fff; color: var(--danger); border: 1.5px solid #e7c3bd; }
.btn-danger:hover { background: var(--danger); color: #fff; border-color: var(--danger); }

/* ---------- Add follow-up ---------- */
.fu-row { display: flex; gap: 8px; margin-top: 12px; }
.fu-input {
  flex: 1 1 auto;
  padding: 10px 12px;
  border: 1.5px solid var(--line);
  border-radius: 8px;
  font-family: inherit;
  font-size: 0.92rem;
  background: #fbfdff;
  color: var(--text);
}
.fu-input:focus {
  outline: none;
  border-color: var(--brand-teal);
  box-shadow: 0 0 0 3px rgba(17, 128, 143, 0.16);
}

/* Follow-ups dropdown under the complaint text (orange theme) */
:root { --fu-orange: #e07b00; }
.fu-section {
  margin-top: 10px;
  background: #fff7ed;
  border: 1px solid #f3d2a6;
  border-left: 4px solid var(--fu-orange);
  border-radius: 10px;
  padding: 8px 12px;
}
.fu-toggle {
  background: none; border: none;
  color: var(--fu-orange); font-weight: 800; font-size: 0.86rem;
  cursor: pointer; padding: 2px 0; font-family: inherit;
}
.fu-toggle .caret { display: inline-block; transition: transform 0.15s; }
.fu-toggle.open .caret { transform: rotate(90deg); }
.fu-panel { margin-top: 8px; }
.fu-list { list-style: none; margin: 0 0 8px; padding: 0; }
.fu-list li { background: #fff; border: 1px solid #f3d2a6; border-radius: 8px; padding: 8px 11px; margin-bottom: 6px; font-size: 0.88rem; }
.fu-when { color: var(--text-soft); font-size: 0.76rem; margin-right: 8px; }
.fu-by { font-weight: 700; color: #9a5800; }
.fu-note { display: block; margin-top: 3px; white-space: pre-wrap; color: var(--text); }
.fu-empty { color: #9a5800; font-size: 0.84rem; margin-bottom: 8px; }
.fu-input:focus { border-color: var(--fu-orange); box-shadow: 0 0 0 3px rgba(224, 123, 0, 0.16); }
.fu-section .fu-add { background: var(--fu-orange); }

/* ---------- Per-complaint history ---------- */
.complaint .trail { font-size: 0.8rem; color: var(--text-soft); margin-top: 10px; }
.hist li.h-followup { background: #f0f8f9; border-radius: 8px; padding: 8px 10px; border-bottom: none; margin: 4px 0; }
.hist .h-note { display: block; margin-top: 3px; color: var(--text); white-space: pre-wrap; font-weight: 400; }
.hist-toggle {
  margin-top: 10px;
  background: none;
  border: none;
  color: var(--brand-blue);
  font-weight: 700;
  font-size: 0.82rem;
  cursor: pointer;
  padding: 4px 0;
  font-family: inherit;
}
.hist-toggle .caret { display: inline-block; transition: transform 0.15s; }
.hist-toggle.open .caret { transform: rotate(90deg); }
.hist {
  margin-top: 8px;
  border-top: 1px dashed var(--line);
  padding-top: 8px;
}
.hist ol { list-style: none; margin: 0; padding: 0; }
.hist li {
  display: flex;
  gap: 10px;
  font-size: 0.82rem;
  padding: 5px 0;
  border-bottom: 1px solid #eef3f7;
}
.hist li:last-child { border-bottom: none; }
.hist .h-when { color: var(--text-soft); white-space: nowrap; flex: none; min-width: 132px; }
.hist .h-who { font-weight: 700; color: var(--brand-navy); }
.hist .h-act { color: var(--text); }
.hist .h-empty { color: var(--text-soft); font-size: 0.82rem; padding: 4px 0; }

/* ---------- Audit table ---------- */
.audit-table { width: 100%; border-collapse: collapse; font-size: 0.88rem; }
.audit-table th, .audit-table td { text-align: left; padding: 9px 10px; border-bottom: 1px solid var(--line); }
.audit-table th { color: var(--text-soft); text-transform: uppercase; font-size: 0.72rem; letter-spacing: 0.5px; }
.audit-table tr:hover td { background: #f5f8fb; }

.empty {
  text-align: center;
  color: var(--text-soft);
  padding: 40px 20px;
}

/* ---------- Modal (name prompt) ---------- */
.overlay {
  position: fixed; inset: 0;
  background: rgba(11, 44, 77, 0.55);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 300;
  padding: 18px;
}
.overlay.show { display: flex; }
.modal {
  background: #fff;
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  max-width: 420px;
  width: 100%;
  padding: 26px;
}
.modal h2 { margin: 0 0 6px; color: var(--brand-navy); }
.modal p { margin: 0 0 16px; color: var(--text-soft); }

.who-bar {
  font-size: 0.84rem;
  color: var(--text-soft);
  text-align: right;
  max-width: 1180px;
  margin: 8px auto -6px;
  padding: 0 16px;
}
.who-bar a { color: var(--brand-blue); cursor: pointer; }

/* ---------- Manager overview ---------- */
.ov-h { font-size: 0.78rem; text-transform: uppercase; letter-spacing: 1px; color: var(--text-soft); margin: 18px 0 8px; }
.ov-kpis { display: flex; gap: 12px; flex-wrap: wrap; }
.kpi {
  flex: 1 1 130px;
  background: linear-gradient(135deg, var(--brand-navy), var(--brand-blue));
  color: #fff; border-radius: var(--radius); padding: 14px 16px;
}
.kpi .n { font-size: 2rem; font-weight: 800; line-height: 1; }
.kpi .l { font-size: 0.78rem; opacity: 0.9; margin-top: 4px; }

.ov-cols { display: grid; grid-template-columns: 1fr 1fr; gap: 22px; margin-top: 6px; }
.ov-table { width: 100%; border-collapse: collapse; font-size: 0.9rem; }
.ov-table th, .ov-table td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--line); }
.ov-table th { color: var(--text-soft); text-transform: uppercase; font-size: 0.7rem; letter-spacing: 0.5px; }
.ov-table td:nth-child(2), .ov-table td:nth-child(3),
.ov-table th:nth-child(2), .ov-table th:nth-child(3) { text-align: right; width: 70px; }

.ov-chart { margin-bottom: 16px; }
.ov-chart h3 { font-size: 0.86rem; color: var(--brand-navy); margin: 0 0 8px; }
.bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 6px; }
.bar-label { flex: 0 0 110px; font-size: 0.82rem; color: var(--text); text-align: right; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-track { flex: 1 1 auto; height: 16px; background: #eef3f7; border-radius: 8px; overflow: hidden; }
.bar-fill { display: block; height: 100%; background: var(--brand-teal); border-radius: 8px; }
.bar-val { flex: 0 0 auto; font-size: 0.82rem; font-weight: 700; color: var(--brand-navy); min-width: 22px; }

@media (max-width: 760px) { .ov-cols { grid-template-columns: 1fr; } }

/* ---------- Mobile ---------- */
@media (max-width: 640px) {
  .app-header { padding: 12px 14px; gap: 10px; }
  .app-header .logo { height: 42px; }
  .app-header .title { font-size: 0.82rem; }
  .nav { top: 70px; overflow-x: auto; }
  .container { padding: 16px 12px 56px; }
  .card { padding: 18px 16px; }
  .toolbar .field { flex: 1 1 100%; }
}